Verisure Terms & Conditions

1. Acceptance of Terms & Scope

By executing a Verisure Order Form, logging into the platform, or accessing our APIs, you (“Customer” or “Subscriber”) agree to be bound by these Terms & Conditions. This agreement governs the provision of Verisure's real estate CRM, channel partner attribution engines, QR site visit terminals, and telephony software-as-a-service.

If you are entering into this agreement on behalf of a company, developer entity, or brokerage firm, you represent that you have full legal authority to bind that entity.

2. Multi-Tenant Data Ownership & Licensing

Customer Data Ownership: As between Verisure and Customer, the Customer exclusively retains all right, title, and interest (including all intellectual property rights) in and to all buyer leads, project inventory matrices, pricing structures, channel partner agreements, site visit records, and telephony recordings ingested into the system (“Customer Data”).

Verisure is granted a strictly limited, non-exclusive license to process Customer Data solely to the extent necessary to deliver the CRM services, execute lead attribution algorithms, route calls, and fulfill our contractual obligations.

3. Service Availability & Support SLA

Verisure guarantees a monthly service availability of 99.9% uptime for our web application, mobile interfaces, and core attribution APIs, excluding scheduled maintenance windows announced at least 48 hours in advance.

Standard technical support is provided via official email and ticketing systems during business hours (Monday to Saturday, 9:00 AM to 7:00 PM IST). Enterprise Pro and Sovereign tier subscribers receive dedicated account managers and 1-hour priority SLA response windows.

4. Subscription Fees, Invoicing & Taxes

Subscription fees are billed on a per-active-user-seat basis as specified in the applicable Order Form. Unless otherwise agreed:

• Fees are billed in Indian Rupees (INR) and are payable within 15 days of invoice date.
• Applicable Goods & Services Tax (GST at 18%) will be added to all invoices according to statutory regulations.
• Telephony call minutes and WhatsApp Cloud API message units are billed at actual consumption rates without arbitrary platform markups.

5. Customer Obligations & Compliance with RERA

Customer agrees to use the platform in strict compliance with the Real Estate (Regulation and Development) Act, 2016 (RERA), the Digital Personal Data Protection Act, 2023, and applicable telecom guidelines regarding commercial communications.

Customer is solely responsible for ensuring that all published unit prices, carpet areas, and project sanction numbers entered into the Tower Inventory Matrix conform with official RERA registrations.

6. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, real estate deal commissions, or business goodwill) arising out of or in connection with this agreement.

Verisure's total aggregate liability arising out of or related to this agreement shall not exceed the total subscription fees paid by the Customer in the twelve (12) months preceding the incident giving rise to liability.

7. Term, Termination & Data Portability

Subscriptions auto-renew for successive terms unless either party gives written notice of non-renewal at least thirty (30) days prior to the expiration of the active term.

Upon termination, Customer will be provided with full database export capabilities for a period of thirty (30) days, after which all customer instances and records will be permanently purged in accordance with our security policies.

8. Governing Law & Dispute Resolution

This agreement shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.